Specified Controls Return Process

This process is for Specified Manufacturer's Reps ONLY

If you are a contactor please contact the manufacturer's rep in your area here.

In an effort to streamline our return process and improve credit/compensation turnaround time, you will need a RA (Return Authorization) Code to accompany the product you are returning. 

• Obtain RA Number.  You can obtain the number either by:
• Calling our office at 888-359-0365 to receive a code either verbally or sent via email

• Filling out the Return Authorization Form. This form will be emailed directly to our Customer Service Department who will finalize and email back your RA# Form.

• Put the RA# paperwork in with your return for processing.

Return Requirements

• Most new and unused products can be returned up to 3 months for full credit
  • Some new and unused programmable items can be returned with a stocking fee

• From 3 months to 1 year, new and unused products can be returned with a restocking fee 

• All custom items are not returnable

Please note we have a full staff of customer service engineers to take your clients technical calls on the jobsite should any of your technicians need assistance with installing our products.  Troubleshooting on-site provides immediate technical assistance, will save the technicians time and also is a preventative measure to potentially avoid a denied return claim.

Please do not hesitate to contact our Customer Service Department at 888-359-0365 with any questions you may have.