This process is for Specified Manufacturer’s Reps ONLY
If you are a contractor please contact the manufacturer’s rep in your area here.
In an effort to streamline our return process and improve credit/compensation turnaround time, you will need a RA (Return Authorization) Code to accompany the product you are returning.
- Obtain RA Number. You can obtain the number either by:
- Calling our office at 888-359-0365 to receive a code either verbally or sent via email
- Filling out the Return Authorization Form. This form will be emailed directly to our Customer Service Department who will finalize and email back your RA# Form.
- Put the RA# paperwork in with your return for processing.
Return Requirements
- Most new and unused products can be returned up to 3 months for full credit
- Some new and unused programmable items can be returned with a stocking fee
- After 3 months up to 1 year, new and unused products can be returned with a restocking fee
- All custom items are not returnable
Please note we have a full staff of customer service engineers to take your client’s technical calls on the jobsite should any of your technicians need assistance with installing our products. Troubleshooting on-site provides immediate technical assistance, will save the technicians time and is also a preventative measure to potentially avoid a denied return claim.
Please do not hesitate to contact our Customer Service Department at 888-359-0365 with any questions you may have.